Is there a contract or minimum time commitment?
Nope. This is a pay-as-you-go service. There is no minimum amount months you need to buy to start the service. We do offer discounts for extended commitments, contact us for more details.
Is development or customization included in your website hosting management package?
Yes, we include at least one hour of labor development time per month. This can be used for any number of items like plugin installs, tax set up, credit card processing, etc. Note: Paid plugins will be required to purchase by the client.
What if I have a bigger job that requires several hours of work?
You can schedule a 15-minute call to discuss the details and we will provide you with a flat rate estimate.
What if the site breaks or something is wrong. How do I contact?
Once you start getting into ShipShape, you will be given a specialist contact information. You can reach them in several ways. Phone, email, support form, or Skype.
How long does it take changes to be completed?
For requests received before 12:00 p.m. EST, we can turn around the changes the same day. After 12:00, changes will be completed by the following day.
If my site is completely down, will I have high priority in getting it back up?
We constantly monitor the status of your site. If any site we work on happens to go down, it has absolute priority from our staff to bring it back up. It is a very rare occurrence and we take the health and uptime on the sites we manage very seriously.
Does it matter where we host the site?
We can work on sites hosted by any reputable hosting company. However, we prefer to use our hosting platform, for more information contact us.