We use three primary ways to communicate with clients.
Professional and Enterprise Plans:
Slack Channel: Slack is the collaboration hub where the right people and the correct information come together. You will have 24-hour access to our developers to share and collaborate on topics and work requests.
All Plans:
Emailing Support: If you have a quick request, you can send it into support(at)brightvessel(dot com), which a ticket will be generated, tracked, and assigned.
Website Feedback Tool: We will install and easy to use tool which will allow you to mark up changes, issues, or request directly on your site.