WooCommerce Maintenance Plans

Are you looking for the best WooCommerce Maintenance plans and support?

Bright Vessel has been a certified WooCommerce expert since 2015 proving superior support and helping expand the platform with custom-built tools.

An Unbeatable WooCommerce Maintenance Plan Comparable to None

Bright Vessel partnered up with the best Apps and tools allowing for a one of kind plan that cannot be beaten for the speed, quality, and price.

Amazon AWS

Amazon AWS provides a massive global cloud infrastructure with extreme speeds and scalability. We provision our servers to be the best-in-class for performance and deliver results when clients need them most.

Postmark App

Lighting fast transactional emails. See full content history and stats with detailed open, click, and link tracking.

WebARX

24/7 malware monitoring and enhance security to block malicious traffic with WebARX lightweight web application firewall. Generate weekly security reports and stay alerted.

WP Time Capsule

WP Time Capsule is the smartest and most advanced WordPress backup solution in the world. We do onsite and offsite back-ups securing date and never do customization on a live site and instead create a staging site for approval.

Slack

Our Slack channel provides centralized communications for all our client and team collaboration. It's a great place for clients to collaborate 24/7 with our development team without having to jump through a lot of hoops to convey their needs.

WooCommerce Superior Support - Checkbox Equals Yes

Wait! There's More?

Our WooCommerce & WordPress Management Plans Offer Over $1000 of the Best Plugins, Apps, Tools, and Security. No need to break the bank. We have licenses and partnerships for hundreds of tools like Gravity Forms, WPMUDEV, YITH, and more for our clients to use.

WooCommerce and Wordpress Web Design Ninjas

Let us help take the worry off your plate with our award winning maintenance services.

Get a free consultation

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Frequently Asked Questions

Are you trying to partner up with the best technical support company for your WooCommerce website? Or did you hire a firm and have some doubts regarding your WooCommerce maintenance plans and looking for a new one? Here you will find our most frequently asked questions.

How does Bright Vessel offer 24/7 tech support in their WooCommerce Maintenance Plans?

Bright Vessels runs three shifts a day so that we can cover a full twenty-four hours. On our professional and enterprise plans, we offer dedicated Slack channels which will have direct access to your dedicated developers.

Why do I need to set up support for my WooCommerce Store?

Your WooCommerce Store must be kept up to date to function as intended, fix bugs, and keep up-to-date for all security measures. If you do not keep your site up to date, you could experience issues which will open the door to security vulnerabilities. These issues can cause downtime, loss in traffic or sales, and jeopardize customer privacy.

Can you support both a WooCommerce staging area and a production (live) area for a storefront?

Yes, we support both staging and live WooCommerce website. On client requests, changes, or enhancements. We perform them in a staging area before pushing live.

Do you support WordPress Multisite?

Yes, we can support a WooCommerce WordPress Multisite install. Please keep in mind our management fee is per website. Each additional website will have to managed independently and licensed tools or Apps work on a per-site basis.

In case my WordPress & WooCommerce website is hacked, what does Bright Vessel do?

If we are managing your site, you will have the best security available. We set up monitoring tools, harden WordPress, and add a firewall on the website. In the event you’re our hacked, we immediately can and fix the site.

What if my WooCommerce Store was hacked prior to signing up with Bright Vessel?

No worries, we automatically check every site before we add to our servers. If you have a compromised website, we will find the malicious and clean them you will be in shipshape.

How can I contact Bright Vessel for technical support for my WordPress & WooCommerce?

We use three primary ways to communicate with clients.

Professional and Enterprise Plans:

Slack Channel: Slack is the collaboration hub where the right people and the correct information come together. You will have 24-hour access to our developers to share and collaborate on topics and work requests.

All Plans:

Emailing Support: If you have a quick request, you can send it into support(at)brightvessel(dot com), which a ticket will be generated, tracked, and assigned.

Website Feedback Tool: We will install and easy to use tool which will allow you to mark up changes, issues, or request directly on your site.

How does the custom development hours work and how can they be applied to my WooCommerce website.

We offer blocks of time as custom development hours that can be added to any plan. These hours can be used for any development. If the time exceeds the current block of time, all additional development hours are billed at the end of the month and due no later than the 15th of the following month. All projects or jobs will be quoted for approval and assigned due date.

On project work, we use a project tracking system in which the client has complete visibility to the tasks and timelines. All work will be documented in a code doc and screenshots added for review. On enhancements that require staging, we will apply enhancements on the staging site for approval before going live.